Car Buying FAQ
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New Cars
You can expect to save at least hundreds on new cars. We have achieved savings of $20,000 and more. It just depends on the car. Check this page. With used cars, your main benefit is that you avoid buying a lemon.
The price includes all options and accessories as specified by you, a full tank of fuel and all on road costs:
- GST
- Third party compulsory insurance (12 months coverage)
- Registration (12 months)
- All dealer charges
- All government charges, including stamp duty
In short: The only thing you have to pay for (and it is optional but highly recommended) is comprehensive insurance.
The car will be bought and delivered from a dealership authorised by the manufacturer. (In other words a regular new car dealership). Ownership of the car will be transferred directly from the dealership to you.
Our responsibility is to ensure you get the lowest price on your new car, and that you are happy with the whole experience. We help resolve any potential difficulties with subsequent transactions. We are very keen to hear your feedback. Our ultimate goal is for you to buy every car using CarBroker.com.au and for you to recommend us to all your friends!
No. You will be buying from a manufacturer approved dealer, and so warranty conditions are not affected in any way. Warranty claims are handled by any dealer of your choice.
Our standard specification is as follows: “Compliance (imported vehicles) or build dates (local vehicles) over 90 days old will not be accepted”. If you want to specify something different, you can do so in the process of specifying your request.
We have buying power. We handle a very large number of cars. and we are in the market continuously. We have a database where we track each deal made, and we know what the dealer margins are. We deal with multiple dealers of the same makes and cross check prices on an ongoing basis. We therefore know how far we can push. In addition to this, we also qualify for National Fleet pricing with some manufacturers. Lastly, we know the right questions to ask to make sure you get whatever additional manufacturer discounts you qualify for.
There is no ongoing financial relationship between CarBroker.com.au and any dealer. We select dealers based on price, quality of service and presentation of vehicles only.
No, you don’t. We can help set up test drives for you that are arranged so as to avoid the stressful negotiating phase. If you choose to see a dealer on your own before using our service, be aware of the dealer tricks.
You may prefer to research using the Internet (visit our research guide for help).
You may prefer to research using the Internet (visit our research guide for help).
Yes. It should give you a good ball park idea of how much you might expect to pay. In some cases, on-road costs may not be included. Be careful with the small print! Visit our research page for more details.
In most cases, the quote will be available within 24 hours. In some cases, it could be just a few hours. We ask you to allow 48 hours before emailing us about it. In certain cases, it can take longer. It may, for example, be end-of month
All dealer quotes are valid for seven days from the time of issue.
It takes a day or two to prepare (pre-deliver) the car. This includes cleaning it and registering it (as well as other things, such as inspecting it for any defects). This is assuming there is no waiting list. If there is a waiting list, you could be looking at up to 8 months in some ridiculous cases. As a general rule, dealers don’t like to carry much stock. Ideally, you want to have a lot of time up your sleeve when you are in the market, because otherwise you may find yourself having to wait for delivery for the particular colour and options you want.
Some car models are in short supply. In these cases, you still get the quote, but you should be aware of the following: There may be a price change by the manufacturer between your order date and the delivery date. The price change (could be decreases as well as increases) will most likely be passed on to you. If the price varies, you have the right to cancel the order and get your full deposit back. In practice, this happens very rarely (as dealers want to keep the deals intact).
Used Cars
There is no upfront fee. We have a network of consultants that handle used car clients. You should enter a request and speak to them about it. There’s no obligation attached to entering a request.
Used car brokering is about ensuring you get a good deal, but also that the car is of good quality. It is not that difficult to pick up a used-car bargain, but the vast majority of them are rubbish. Can be hard to spot for a non-professional.
General
Yes. It should give you a good ball park idea of how much you might expect to pay. In some cases, on-road costs may not be included. Be careful with the small print! Visit our research page for more details.
Yes. We handle used cars just as well as we do new.
Geographical Coverage
Our large dealership network of about 2300 dealers includes many regional dealers and we therefore are very capable of servicing all of Australia. We have customers from Emerald (QLD) to Port Headland (WA).
Expatriates represent a significant portion of our business. We are very used to dealing with returning Australians and immigrants in places such as the USA, the UK, China, South Africa and the Persian Gulf (just to mention a few places). If you have not been in Australia for a few years, it is important that you remember to bring with you some kind of evidence of your driving record to ensure you get a better rating when you take out comprehensive insurance here in Australia. The evidence could be (for example):
- A letter from your employer stating that you have been driving a company car supplied by them for x years without any incidents or;
- A letter from your car insurance company stating you have been driving for x years without any incidents or;
- A copy of your most recent insurance invoice that states what rating you are on.
Testimonials
Just a short note to say thank you for brokering the purchase of my new car. The MX-5 is fantastic and what's even better is the great price you negotiated for me. The Paint Protection went on with ease and the finish is superb. I'm glad you recommended it. The entire experience has been a positive one for me. I will gladly recommend your company to any of my friends or family who are thinking of purchasing a vehicle in the future.
R.H., Adelaide
I received my new car last week which was the fisrt time I set foot on a car lot during this and it was one of the most painless experiences! I have and will continue recommending your services to all my friend and colleges. Thanks for the prompt, professional service and the huge savings.
C.J., Brisbane
I am very pleased with the outcome, and I will certainly recommend it to my friends in the future.
D.F., Sydney
Thank you very much for an excellent service. I will certainly recommend you to all and any prospective car-buyers I come across in the future.
M.T., Melbourne
I picked up my new Nissan Patrol on Friday afternoon. I would like to thank you for all the work you did on my behalf and the fantastic price you secured my new car for. It was so good not to have to do the rounds of the car yards and try to beat car sales people at what they do best. Your website was also great with tips on how to sell my other car as well as all the other information available on it. The dealership was very professional as well and the car was ready as promised and in a very nice condition.
B.W., Queensland
Negotiating a deal with a professional car salesman is tough and time-consuming, especially if you don't have a lot of local experience. Having someone act on your behalf creates an advantage that can't be ignored, and I have to say the $4,900 saving that I achieved off a $43,300 vehicle via Carbroker.com.au is definitely worth the minimal cost of registering an interest at the Carbroker.com.au web site. Thanks to Chris Wilson for this much-appreciated service.
C.P., Sydney
All went well with the sale - your dealer was helpful, friendly and arranged the tray with no fuss or fanfare. The whole process has been totally painless and I will (and have been) recommend your service to everyone.
R.H., Mitcham
We weren't sure what to expect when using this service. It turned out to be one of the cheapest, stress-free and best investments we've ever made! Within a few hours of our enquiry Carbroker.com.au came up with a deal that saved us 13% off the recommended retail price of a new car. Further, by using the advice provided to members regarding the sale of our used car we were able to get $1500 more than any previous trade-in offer in just a matter of hours! This is a fantastic service that in total, put about $5000.00 in OUR pocket - not the dealer's! We'll never buy another new car again without going straight to Carbroker.com.au!
D.W., Sydney
We saved around $1500 which was absolutely fantastic given that it resulted from only one web enquiry and five minutes of our time! Thankyou so much. And, yes, we will tell others of your service.
J.T., Canberra
Being a single woman, the thing I appreciated most was not being ripped off by sleazy car salesmen. I actually paid much less than a guy working in my office who bought (almost) the same car!
L.R., Sydney